Restaurant software for kitchens that live on takeout and delivery

The phone is ringing. A tablet is chirping with a delivery-app order. Someone at the counter wants to know how long. The cook is reading a paper ticket that printed ten minutes late.

That is a restaurant with orders arriving from four directions and no single list. Online ordering only helps if every order you control lands in one place, with a time on it.

They open your link, tap a dish, pick options, and add a note such as “no onions”. They choose pickup or delivery, pick a time, and pay by card. No app to download. No account to create first.

Their name and phone stay on your customer list. After paying, they get an order page and an email, then another message when the order is “Ready for pickup” or “On the way”.

Every paid order becomes a ticket on the kitchen screen, with a chime. The cook taps Preparing, then Completed. Completed is what tells the guest it is ready. Tickets turn amber when due soon and red when late.

The screen runs in a browser on a tablet, phone or laptop. The kitchen display system page shows what is on a ticket.

Most bad nights start with a site that promised more than the line could cook. So you set the limits yourself.

• Slots: choose a slot length from 10 minutes to an hour, and how many orders one slot holds. A full slot closes on the site.
• Cutoff: stop taking orders for a day at a time you choose, such as 8 p.m. the night before.
• Sold out today: one tap, and nobody can book today. Tomorrow stays open.
• Closed dates: mark a holiday or a week away, and those days leave checkout.
• Dish stock: a dish with tracked stock stops selling at zero.

The kitchen app has a Counter button next to Kitchen. Staff tap the dishes, add a note and the guest's name, choose Cash or Card, and send it. The order lands in the Walk-in lane, beside your online orders but not mixed in with them.

A phone order needs a time. Staff pick a pickup time, or choose delivery, enter the address and pick a slot. Orders you enter yourself are not blocked by the cutoff. See the POS page for the counter.

Switch delivery on and guests choose pickup or delivery at checkout. Drops appear on the Deliveries page. You split them between drivers, tap Optimize, check the order, and tap Send to driver.

Drivers open the route on their phone and photograph each handover. Guests follow a live link. pickup.kitchen does not supply couriers, so bring your own people. The delivery software page covers the whole day.

In Canada, Uber Eats lists 20%, 25% or 30% on delivery orders, depending on the plan. DoorDash lists 20%, 25% or 29% (both checked November 2026). On a $40 delivery order at 30%, $12 goes to the app.

pickup.kitchen charges 10% per order, with no monthly fee. On card orders your menu shows each price with the 10% already in it, and the guest pays it at checkout. You receive your menu price, before Stripe's own card fee.

You can keep an app for discovery and send your regulars to your own site. Orders from other apps do not appear in pickup.kitchen, so the two run side by side.

An order on your own site puts the guest on your customer list. From the same login you can email them about a new dish or a closed Monday. The restaurant CRM and restaurant email marketing pages cover both.

Orders that arrive through a marketplace's app do not put the guest on your list. That is the main reason to run a direct channel next to any app.

You do not have to switch everything on day one. Most restaurants start with the first two and add the rest when they need them.

• Online ordering: your site, slots, cutoffs and order updates for guests.
• Kitchen display system: tickets, three lanes, a chime, and a ready message to the guest.
• Counter (POS): walk-in and phone orders on the same menu, marked Cash or Card.
• Delivery software and the driver app: routes, Send to driver, a photo at the door, driver pay.
• Restaurant CRM and email marketing: your guest list and the emails you send to it.

pickup.kitchen is built for orders that leave the building: pickup, delivery and weekly plans. It does not handle tables, reservations or tabs, and it does not pull in orders from other delivery apps.

If most of your sales are dine-in, keep your current till and add pickup.kitchen for takeout and delivery.

Create your account, send a photo of your menu or paste the text, and check each dish and price. Set your hours and slots, connect Stripe, and switch the store live. Free onboarding means we can load the menu for you.

Before you share the link, place a test order from your own phone. Watch the ticket arrive, mark it Preparing and Completed, then cancel it.